Shipping policy

SHIPPING POLICY

Thank you for shopping at NexivoSmart Store! Below you’ll find all the key information regarding how we ship our products.

📍 Processing Time  
All orders are processed within 1–3 business days after payment is confirmed. You’ll receive a shipping confirmation email with a tracking number once your order has been shipped.

🌍 Shipping Countries  
We currently ship to:  
- United States  
- European Union countries  
- United Kingdom  
- Canada  
- Australia  
If your country is not listed, please contact us before placing an order.

🚚 Estimated Delivery Times  
Delivery times vary depending on your location and the item ordered. Average estimates are:  
- USA: 7–15 business days  
- EU: 7–20 business days  
- Rest of the world: 10–25 business days  
Note: These are estimates. Actual delivery times may vary due to customs, carrier delays, or other unforeseen factors.

📦 Shipping Fees  
Shipping is free on most products. For certain items or locations, shipping costs may apply and will be clearly displayed at checkout.

📦 Tracking  
All orders come with tracking. If your tracking number does not work or hasn’t updated after several days, feel free to contact us at support@nexivosmartstore.store.

🚫 Customs, Duties, and Taxes  
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

📩 Delivery Issues  
If your order has not arrived within 30 business days of shipment, please contact us. We will investigate the issue and provide a solution (reshipment or refund if appropriate).

If you have any questions about shipping, contact us anytime at support@nexivosmartstore.store